Shipping policy

At Indus Ceramics, every piece is carefully packed and prepared for delivery. Since our products are handmade and fragile, we take extra care to ensure your order reaches you safely and in perfect condition.

Order Processing

• Orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, launches, or peak seasons, processing may take slightly longer. We will communicate any significant delays where possible.

Delivery Time

Once your order has been dispatched, estimated delivery times are:

• Major Cities: 2–5 business days

• Other Areas: 4–7 business days

• Remote Areas: Delivery may take additional time depending on the courier service.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order details.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you may receive a tracking number through the contact details provided at checkout.

You can use the tracking information to follow your shipment through the courier's tracking system.

Damaged or Broken Items

Because our products are ceramic and therefore fragile, we take great care in packaging every order.

If your order arrives damaged or broken:

1. Please take clear photographs/videos of the package before opening it, if possible.

2. Take photographs of the damaged product and packaging.

3. Contact us within 24 hours of delivery with your order number and supporting photographs/videos.

This allows us to assess the damage and coordinate with the courier where necessary.

Claims reported after 24 hours may not be eligible for replacement or compensation.

Incorrect or Incomplete Delivery Information

Please ensure that your name, phone number, address, and other delivery details are correct before placing your order.

Indus Ceramics will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Delivery Attempts

Courier companies may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available to receive the order at the provided delivery address.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or lost in transit, please contact us with your order number and we will assist you in following up with the courier.

Changes to Orders

If you need to change your delivery address or other order details, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to make changes to the delivery information.

Contact Us

For any questions regarding your order or delivery, please contact indusceramics@gmail.com.

We appreciate your patience and understanding, and we hope your Indus Ceramics pieces arrive safely and become a part of your everyday moments.